Monday, May 4, 2015

Mari Novak Receives Prestigious Award

KNO Partner M Mari Novak was honored at the recent International Society for Performance Improvement conference with the prestigious Geary Rummler award for the Advancement of Performance Improvement.  In the short video below, she makes some comments after an introduction by ISPI President Klaus Wittkuhn.






Tuesday, February 10, 2015

Process mapping from simple to complex

In this TED talk, Tom Wujec addresses how to solve process problems.  Making toast doesn’t sound very complicated — until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work. 

New KNO Worldwide Website

Welcome to KNO Notes from the Field. Please note that all content from this blog (plus more information about KNO Worldwide) is now locat...